FAQ

Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days. Express shipping takes 1–4 business days.

Q: Can I return a sticker if I change my mind?
A: No — all sales are final for change-of-mind purchases. However, if your item is faulty, damaged, or not as described, you can contact us within 7 days of delivery to request a replacement or refund.

Q: Can I use your designs for my own products?
A: No — all designs are protected under our intellectual property policy. You may not copy, reproduce, or redistribute any designs, whether AI-generated, Canva-licensed, or original.

Q: Do you ship outside Australia?
A: Currently, we only ship within Australia.

Q: Are the stickers waterproof?
A: Yes — our stickers are water-resistant and suitable for outdoor use. For best longevity, avoid prolonged exposure to extreme heat or constant abrasion.

Q: Can I cancel my order?
A: You may cancel your order before it has been shipped. Once an order has been dispatched, it cannot be canceled.

Q: How do I contact True Blue Collective?
A: You can reach us at truebluecollective.help@gmail.com. We aim to respond within 24–48 business hours.